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Softel Communications
Softel Communications has a diversified client base that includes internationally-recognized
FORTUNE 500 companies and various levels of federal, state and municipal governments with
contact centers that are strategic and often mission-critical to these organizations.
By developing the applications and application programming interfaces required, Softel’s software
experts enhance the functionality of communications systems and allow the end-users to achieve
the full benefits of technology investments. Softel offers comprehensive professional services for the
application development, deployment and optimization of VoIP, Advanced Speech Recognition and
multi-channel contact center solutions. Softel solutions create significant competitive advantage and
are fully interoperational with all major manufacturers’ platforms. The expertise of the Softel team is
combined with a dedication to service, from pre-sales consulting to post-implementation support, and
the objectivity of manufacturer independence.
For more information, visit www.softel.com or contact
John Cognata
877-4-SOFTEL
jcognata@softel.com
Offers
Avaya Interactive Response Custom Solutions
Softel offers consulting, professional services, and
system integration for Avaya Interactive Response.
Solution Category
Call/Contact Center ▶
Custom Application Development ▶
Multi-media Contact Center ▶
Primary Industries Served
Banking ▶
Finance ▶
Healthcare ▶
Member Presence
APAC ▶
CALA ▶
EMEA ▶
NA ▶
Avaya Contact
Paul Horvath
312-634-2474
phorvath@avaya.com