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Belshaw Brothers Inc. 1750 22
nd
Avenue S. Seattle, WA 98144-4590 Phone (206) 322-5474 Fax: (206) 322-5425
Revised 04/04/2006 US/Canada/Mexico Limited Warranty Page 2
Exclusions
This warranty excludes from its coverage and does not apply to: (a) solenoid and relay coils; (b) lamps;
(c) “O” rings; (d) belts; and (e) impellers. These items are excluded because (1) failure is usually due
to causes beyond our control; (2) it is not practical to accurately determine the failure cause; and (3) the
normal life of the parts is shorter than our warranty period.
Procedure for Return:
To speed up your credits for returned equipment, we have a return goods policy and procedure. Our
procedure starts with a phone call to (206) 322-5474 or Service Department for a return authorization.
When contacting Service Dept. you should be ready to give:
• Customer name, address, phone number and individual’s name, Invoice number and date,
Model number and serial number, reason for return, i.e. credit, exchange, warranty, or repair.
Description of item and problem.
When we get this information we will issue you a Return of Goods Authorization Number (RGA). This
number must be marked clearly on the outside of the package. If the package is not clearly marked
with the RGA#, then the package will be returned unopened to the sender. The RGA# will be open for
30 days, if returnable goods have not been received within the 30 days, then RGA# will be voided.
Return goods must be:
• Returned freight prepaid, packaged securely and carefully so that in-transit damage cannot occur.
• Marked so the package contains the RGA# in the first line of the address line, “Attn: RGA#” (the
number being the number given you by the Belshaw service department.)
Please note the following:
• If the returned goods were sent to you due to our mistake, then we will pay all freight charges via
our choice of carrier.
• If the returned goods failed while in service and are still covered by warranty, they need to be
returned freight prepaid by you. We will then replace the goods at no charge.
• When returning parts for re-stock: our minimum re-stocking charge is 20% of original invoice
amount or $20 (whichever is greater), providing the equipment is in new, never-been-used
condition. Restocking charges may be increased above the minimum, depending on how much
rework the returned goods need. Final determination will be made after factory inspection of goods.
• No RGA# will be issued if the item in question was invoiced anytime prior to 180 days of the
request
Following these guidelines will help expedite the processing of your return.