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Before Calling Service
Use these suggestions before calling for service to avoid service charges
Troubleshooting Charts
The Cooktop
Service
Table 13: Cooktop Troubleshooting Chart
Cooktop Problem Possible Causes and Suggested Solutions
Scraper is not working prop-
erly.
• The scraper blade is dull. The scraper is packaged with single-edge, stainless steel
blades. Replace with a standard single-edge blade.
Cooking results are not what
was expected.
• The cooktop is not level. Adjust leveling legs on bottom of range.
• Cooking pan is not the appropriate size or type. See “Cookware Selection Guide”
on page 30.
Water takes too long to boil • Time to boil can vary greatly depending on environmental conditions. See “Boiling
Water” on page 30 for tips to decrease time to boil.
Burners click continuously • Knob(s) are in the “light” position. Turn knobs to the ”OFF” position or to desired
flame setting.
Surface burners do not light • Gas is turned off. Make sure the gas shut-off valve is in the ON position and the gas
supply to the house is not shut off.
• Unit is not hooked up to the gas supply. Call gas company.
• Plug is not completely inserted into outlet or the house wiring is incorrect. Check
the power supply, verify that the unit is grounded with the correct polarity, make
sure the unit is plugged in.
• Circuit breaker is tripped. Check circuit breaker and reset if necessary. Check and/
or replace fuse.
• Burner ports are clogged. Turn the cooktop off and allow the burners to cool.
Remove burner caps and use a stiff nylon bristle toothbrush to push debris through
burner ports.
• Misaligned burner cap. Verify that burner caps are properly positioned over burn-
ers.
• Ignitor is wet, damaged or dirty. Check ignitor for moisture. If wet, allow to air dry
before using. Check for burned-on food or grease. See cleaning recommendations.
Burner will not light if ignitor is wet, damaged or dirty.
Uneven or too high flame;
burner is hard to light
• Burner ports are clogged. Turn the cooktop off and allow the burners to cool.
Remove burner caps and use a stiff nylon bristle toothbrush to push debris through
burner ports.
• Misaligned burner cap. Verify that burner caps are properly positioned over burn-
ers.
• Burner cap is wet. Turn off burner and allow to cool. Dry burner cap and base thor-
oughly.
Uneven flame - LP gas users • Call service.