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English 36
Service
Self Help
Cooktop Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
.
Oven Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
Cooktop Problem Possible Causes and Suggested Solutions
Element cycles more than
usual
Pan base is warped and not making full contact with heating surface.
Base diameter of pan is too small for the size of the element.
Pan ingredients have boiled dry.
Material of pan is a poor heat conductor; heat transfers too slowly.
A slight odor is noticeable
when an element is turned on
This is normal with new cooktops and will disappear after several uses.
Cooktop controls will not turn
on
Range is not receiving power. Check the power source to see if a fuse has blown or if
the circuit breaker tripped. Check cord to see if it is inserted completely into outlet.
Cooktop panel is locked. Press and hold PANEL LOCK until indicator light turns off.
Scraper is not working
properly.
The scraper blade is dull. The scraper is packaged with single-edge, stainless steel
blades. Replace with a standard single-edge blade.
Cooking results are not what
was expected.
The cooktop is not level. Adjust leveling legs on bottom of range.
Cooking pan is not the appropriate size or type. See “Cookware Selection Guide”.
Element cycles on the highest
setting
This is normal. The temperature limiter operates automatically to protect the glass
ceramic surface from extreme high temperature damage.
Water takes too long to boil Time to boil can vary greatly depending on environmental conditions. See “Boiling
Water” in this manual for tips to decrease time to boil.
Oven Problem
Possible Causes and
Suggested Solutions
The oven mode or temperature selected
or the numbers selected do not appear in
the display
Review manual instructions when setting clock, timer, or Self-Clean.
Oven door is locked and will not release,
even after cooling
Turn the oven off at the circuit breaker and wait 5 minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Oven is not heating Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly Adjust oven calibration if necessary (see “Change the Oven Temperature
Offset” in this manual). Refer to cooking charts for recommended rack
position.