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TROUBLE SHOOTING GUIDE
30
TROUBLE SHOOTING GUIDE
PROBLEM POSSIBLE CAUSES WHAT TO DO
No steam/hot water Machine is not turned on Ensure the machine is plugged in, switched on at
is generated the power outlet and the ‘on/off’ button is in the
‘on’ position.
Water tank is empty Refer to step 1 – Filling the water tank on page 13.
Selector Control not in ‘Steam’ position Turn the selector control to the ‘Steam’ position.
Ensure the steam button is selected for steam and
‘Hot Water’ button selected for hot water.
Steam Wand is blocked Use the pin on the cleaning tool to clear the
opening. If the steam wand continues to be blocked,
remove the tip of the steam wand using the spanner
in the middle of the cleaning tool. Please refer to
‘Care and cleaning’ on page 25.
Milk is not foamy after frothing Not enough steam Steam wand may be blocked. Please refer to ‘Care
and cleaning’ on page 25.
Milk is not fresh and cold Milk must be cold and fresh. Please refer to ‘How
to froth milk for a cappuccino or latté’ on page 17.
Machine not working The unit appears to be ‘on’ The safety thermal cut-out may have activated due
but the machine ceases to operate. to the pump overheating. Turn the machine off and
allow it cool for about 30-60 minutes.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee is too cold Machine not preheated Ensure the red ‘Heating’ light cycles off as this is
when the machine has reached the correct
temperature.
Cups not preheated The cup warming plate starts to warm up as the
machine warms up. Please refer to ‘Pre-warming the
cups’ on page 15.
Milk not heated enough When the base of the jug becomes too hot to
(if making a cappuccino or latté) touch this is when the milk is heated at the
correct temperature. Please refer to ‘How to froth
milk for a cappuccino or latté on page 17.
No crema Coffee is not tamped firmly enough Refer to ‘Tamping the coffee’ on page 14.
Coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to
‘The Grind’ on page 21.
Ground Coffee is not fresh Pre-ground coffee should not be kept for longer
than a week. Please refer to "The coffee’ on page 21.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the
holes. Please refer to ‘Cleaning the filters’ on page 26.
Machine is making pulsing/ The machine is carrying out the normal operation No action required as this is the normal
pumping sound while extracting of the 15 bar pump operation of the machine
coffee or steaming milk.