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PROBLEM POSSIBLE CAUSES WHAT TO DO
No créma
Coffee is not tamped firmly enough
Refer to ‘Tamping The Coffee’, page 15.
Coffee grind is too coarse Ensure you use a suitable espresso grind. Refer to
‘The Grind’ on page 22.
Ground coffee is not fresh Pre-ground coffee should not be kept for longer
than a week. Refer to ‘The Grind’ on page 15.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the
holes. Refer to ‘Cleaning The Filters’, page 24.
Machine is making pulsing/
pumping sound while extracting
coffee or steaming milk
The machine is carrying out the normal
operation of the 15 bar pump
No action require as this is the normal operation of
the machine.
Coffee runs out around the edge
of the filter holder
Filter holder is not inserted in the brew
head properly
Refer to ‘Inserting The Filter Holder’, page 16.
There are coffee grounds around the
filter rim
Clean any excess ground coffee from the rim of
the filter holder to ensure a proper fit into the brew
head.
Too much ground coffee in the filter
Refer to ‘Preparing The Coffee’, page 15.
Ground coffee has been tamped too firmly
Refer to ‘Tamping The Coffee’, page 15.
Incorrect filter for amount of ground
coffee used
Ensure you use the small filter for 1 cup of coffee
and the larger filter for 2 cups of coffee.
Coffee filters out in drops from
the filter holder
The water tank is empty or low
Refer to step 1 – ‘Filling The Water Tank’, page 14.
Coffee grind is too fine Ensure you use a suitable espresso grind. Refer to
‘The Grind’ on page 22.
Machine is blocked by mineral deposits Decalcify the machine. Refer to ‘Decalcifying’,
page 26.