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Questions and answers
Why do the front and sides of the refrigera-
tor feel warm?
Heating tubes are located beneath the sur-
face which are designed to prevent water
vapour from condensing on a cold surface.
Why are the doors sometimes difficult to
open?
When the door is closed and opened imme-
diately thereafter, warm air which entered
the refrigerator caused a pressure difference
which tends to suck the door closed mo-
mentarily. Wait a little while and the door
should open easily once more.
Why does the refrigerator sometimes make
a peculiar gurgling, buzzing or cracking
noise.?
These are normal and could be caused by
the compressor, the defrost system, the fan,
and material shrinkage / expansion
Levelling the refrigerator can reduce these
sounds.
Why does moisture form on the interior
walls and lamp housing?
If the refrigerator or freezer is located in a
hot and humid area, and the door is opened
frequently, water droplets or dew may form
on the interior walls of the appliance.
This has no effect on the performance and
the water may simply be wiped up using an
absorbent cloth.
Why is the refrigerator too warm or too
cold?
Set the freezer and refrigerator temperatures
to a more suitable setting.
Before calling a service technician to assist with a problem, please check:
• Are the temperatures set correctly?
• Is the power switched OFF? The power should be ON.
• Has a house fuse blown or a circuit tripped out? Repair or re-set as necessary.
• Is the 15-amp plug pushed firmly into the wall socket? Check another appliance such
as a toaster or kettle in the same socket.
• Has the door been left open for a long time? Close the door and monitor performance.
• Is there adequate provision for airflow at the rear of the unit.?
• Are any of the shelves so tightly packed as to obstruct air flow between stored foods?
Remember that you may be charged for a service call even during the warranty period if
the fault is caused by any of the above.
If you have followed the instructions and still have a problem, contact the nearest
Defy Service Centre. They will be able to advise you on any aspect of the machine or
send a qualified technician to repair it.
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