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Questions and answers
Why do the front and sides of the refrigerator feel
warm?
Heating tubes are located beneath the surface to
prevent condensation on a cold surface.
Why are the doors sometimes difficult to open? When the door is closed and opened immediately
thereafter, warm air which entered the refrigerator
caused a pressure difference which tends to suck
the door closed momentarily. Wait a little while
and the door should open easily once more.
Why does the refrigerator sometimes make a pecu-
liar gurgling, buzzing or cracking noise.?
This is normal and could be caused by the com-
pressor, the defrost system, the fan, and material
shrinkage / expansion.
Levelling the refrigerator may reduce these sounds.
Why does moisture form on the interior walls and
lamp housing?
If the refrigerator or freezer is located in a hot and
humid area, and the door is opened frequently, wa-
ter droplets or dew may form on the interior walls
of the appliance.
This has no effect on the performance and the wa-
ter may simply be wiped up using an absorbent
cloth.
Why is the refrigerator too warm or too cold? Set the freezer and refrigerator temperatures to a
more suitable setting.
Before calling a service technician to assist with a problem, please check:
• Are the temperatures set correctly?
• Is the power switched OFF? The power should be ON.
• Has a house fuse blown or a circuit tripped out? Repair or re-set as necessary.
• Is the 15-amp plug pushed firmly into the wall socket? Check another appliance such as a toaster or
kettle in the same socket.
• Has the door been left open? Close the door and monitor performance.
• Is there adequate provision for airflow at the rear of the unit.?
• Are any of the shelves so tightly packed as to obstruct air flow between stored foods?
Remember that you may be charged for a service call, even during the warranty period, if the fault is
caused by any of the above.
If you have followed the instructions and still have a problem, contact the nearest Defy Service
Centre. They will be able to advise you on any aspect of the machine or send a qualified technician
to repair it.
Service