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What to do if …
Rectifying faults
It is possible that faults have been caused by a minor error, which you
can correct yourself with the help of the following instructions. Do not
attempt any further repairs if the following instructions do not help in
each specific case.
1 Warning! Repairs to the appliance are only to be carried out by ap-
proved service engineers. Improperly effected repairs may result in con-
siderable risk to the user. If your appliance needs repairing, please
contact your specialist dealer or local Service Force Centre.
If the ceramic glass hob is broken, please quote the 3-digit number on
the glass hob when contacting customer service.
What to do if …
… the appliance develops a fault or the ceramic glass hob is broken
or cracked.
– Switch off all cooking zones.
– Switch off the fuse for the cooking zone or take it out.
… the cooking zones are not working.
Check whether
– the appropriate fuse in the house installation (fuse box) is intact. If
fuses are triggered more than once, call a qualified electrician.
– the appliance is switched on properly,
– the control lights on the operating panel are illuminated,
– the appropriate cooking zone is switched on,
– the cooking zones are set to the desired heat (see chapter “Cooking”),
– the safety shut-down for the cooking zones has triggered (see chap-
ter “Safety devices”).
… the cooking zones will not switch on.
Check whether
– the operating panel is locked (see chapter “Locking the operating
panel”).
– a period of more than 10 seconds elapses after operating the “On/
Off” switch and before the selected cooking zone comes on (see
chapter “Switching on the appliance”.)
– the sensor fields may be partially covered by a damp cloth or by liq-
uid.