Filter
Top Products
23
Troubleshooting
TROUBLESHOOTING GUIDE
IMPORIMPOR
IMPORIMPOR
IMPOR
TT
TT
T
ANTANT
ANTANT
ANT
Unnecessary service calls may be expensive, frustrating and time consuming. Before
you call for service, please review the potential problems, possible causes and
remedies shown in the table below.
Troubleshooting – What to check when problems occur
Problem Possible Cause Remedy
Nothing works.
•
Cooktop is not connected to
electrical power.
•
Power supply is not energized.
•
Have cooktop connected to a properly sized
electrical power supply by a qualified technician.
•
Have an electrician check power supply, including
the house circuit breaker, wiring and fuses.
Ignitors do not spark.
•
Circuit breaker is tripped.
•
House fuse is blown.
•
Power outage in local area.
•
Reset circuit breaker.
•
Replace house fuse.
•
Contact power company.
Sparking, but no flame ignition.
•
Gas shut-off valve is on “off”
position.
•
Gas supply is interrupted.
•
Turn shut-off valve to “on” position.
•
Contact gas company.
Burners ignite but flame is extremely
large, distorted or yellow.
•
Burner ring ports are clogged.
•
Burner ports or burner caps are not
positioned properly.
•
Cooktop is being operated on the
wrong type of gas.
•
Regulator is not installed, is faulty,
or is set for the wrong type of gas.
•
Clean burner ring ports with straightened paper
clip, needle or wire.
•
Remove and carefully re-install burner rings and
caps.
•
Ensure that the type of cooktop matches the gas
supply (natural gas or L.P. gas).
•
Check installation, replace regulator, or set
regulator for correct gas type.
Burner flame goes out at low setting.
•
Low gas supply pressure.
•
Air intake holes around knobs are
obstructed.
•
Contact gas company.
•
Remove obstruction.
Igniters spark continuously after
flame ignition.
•
Power supply is not grounded.
•
Power supply polarity is reversed.
•
Igniters are wet or dirty.
•
Have power supply properly grounded.
•
Have polarity corrected.
•
Clean or dry igniters.