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What to do if …
Problem Possible cause Remedy
The appliance cannot
be switched on or is not
operating
More than 10 seconds
have passed since the
appliance was
switched on
Switch the appliance
on again.
The lock is switched on Switch off the lock (See
the section “Locking/
unlocking the control
panel”)
The child safety device
is switched on
Deactivate child safety
device (See the section
“Child safety device”)
Several sensor fields
were touched at the
same time
Only touch one sensor
field
Safety cut-out has
been triggered
Remove any objects
(pan, cloths, etc.) that
are lying on the control
panel. Switch the appli-
ance on again
The cooking zones au-
tomatically reduce the
cooking level to
The sensor fields are
partly covered by a
damp cloth or with liq-
uid
Remove the cloth or the
liquid.
Reset the cooking level
required.
The residual heat indi-
cator is not displaying
anything
The cooking zone was
only on for a short time
and is therefore not hot
If the cooking zone is
supposed to be hot,
call your local Service
Force Centre.
acoustic signal sounds,
appliance switches off
One or more sensor
fields have been cov-
ered for longer than 10
seconds
Uncover sensor field
Acoustic signal sounds
and appliance switch-
es itself on and after 10
seconds off again
The On/Off sensor field
has been covered up,
e.g. by a cloth
Do not place any ob-
jects on the control
panel