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SOMETHING NOT WORKING
If the appliance is not working correctly, please carry out the following checks, before
contacting your local Service Force Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused
by incorrect use or installation, a charge will be made even if the appliance is under
guarantee.
Symptoms
Solutions
• The hob hotplate does not heat up.
• The plate is not giving satisfactory results
• The oven does not come on
• It takes too long to finish the dishes, or
they are cooked too fast.
• Steam and condensation settle on the food
and the oven cavity.
• Check that the cooker is plugged in and the
electrical connection is switched on.
• Check that the RCCB has not tripped (if
fitted).
• Check the mains fuse has not blown.
• Check that the correct control knob has been
turned.
• Check that the plate is clean and dry.
• Check that the cooking pan is the correct size
for the plate.
• Check the cooking pan has a flat bottom.
• Check the setting is correct for the type
of cooking.
• Check that a cooking function / temperature
has been selected.
• Check that the cooker is plugged in and the
electrical connection is switched on.
• The temperature may need adjusting.
• Refer to the instruction under ‘Hints & Tips’.
• Leave the dishes inside the oven no longer
than 15-20 minutes after the cooking has
completed.
If after these checks, the appliance still does not operate correctly, contact your local Service
Force Centre. When you contact the Service Centre, they will need the following information:
1 Your name, address and postcode.
2 Your telephone number
3 Clear and concise details of the fault
4 The model and serial number (see rating plate)
5 Date of purchase