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Solutions To Common Problems
Water/Moisture/Frost Outside Refrigerator
Problem Cause Correction
Moisture collects on outside
of refrigerator or between
doors.
• Weather is humid.
• Door is slightly open, causing cold air
from inside refrigerator to meet warm
air from outside.
• This is normal in humid weather. When humidity is
lower, the moisture should disappear.
• See Problem section Opening/Closing Of
Doors/Drawers.
Automatic Ice Maker
Problem Cause Correction
Ice maker is not making any
ice.
• Ice maker power switch is Off.
• Water supply is not connected to
refrigerator.
• Household water line valve is not
open.
• Freezer is not cold enough.
• Valve on cold water pipe is clogged
or restricted by foreign material. If
valve is of the self-piercing type, it
may not have created a sufficiently
sized hole in tube for water to pass
through).
• Check to see if the water dispenser
is dispensing water.
• Water filter is not completely seated.
• Turn on power switch.
• Connect water supply (see Installation Instructions).
• Turn on household water line valve.
• See Problem section Temperatures Are Too Warm.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing valve. Clean
valve. Replace valve if necessary.
• If not, the ice & water filter cartridge is clogged or
restricted, and must be replaced.
• Push firmly until the water filter snaps into place.
Ice maker is not making
enough ice.
• Ice maker is producing less ice than
you expect.
• Freezer is not cold enough.
• Household water line valve is not
completely open.
• Check to see if water dispenser is
dispensing slower than normal.
• Ice maker should produce approximately 1.8-2.2 kg
of ice every 24 hours. Express Ice should produce
up to 2.7 pounds of ice every 24 hours.
• See Problem section Temperatures Are Too Warm.
• Turn on household water line valve.
• If it is, replace the ice & water filter cartridge.
Ice maker will not stop
making ice.
• Ice maker wire signal arm is being
held down by some item in the
freezer.
• Move item and release wire signal arm. Remove any
ice cubes frozen together over wire signal arm.
Ice maker is not separating
the ice cubes.
• Ice cubes are not being used
frequently enough.
• Ice cubes are hollow or smaller than
normal.
• Remove and shake ice bin to separate cubes.
• The ice & water filter cartridge may be clogged.
Replace filter cartridge.
Ice has bad odor and taste.
• Ice has picked up odor or flavor from
strong food stored in refrigerator or
freezer.
• Water running to ice maker has poor
taste or odor.
• Ice not used frequently enough.
• Cover foods tightly. Discard stale ice. Ice maker will
produce fresh supply.
• Add filter to water supply line. Consult a water
purifying company.
• Discard stale ice.