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Solutions To Common Problems
Ice Dispenser
Problem Cause Correction
Dispenser will not
dispense ice.
• Water supply is not connected.
• Ice storage container is empty.
• Freezer temperature is set too warm.
• Household water line valve is not
open.
• Freezer door is not closed.
• Ice dispensing arm has been held in
for more than 4-5 minutes.
• Connect water supply.
• When the first supply of ice is dropped into the container,
the dispenser should operate.
• Turn freezer control to a higher setting so that ice cubes
will be made. When first supply of ice is made, dispenser
should operate.
• Open household water line valve. Allow sufficient time for
the ice to be made. When ice is made, the dispenser
should operate.
• Ensure freezer door is closed.
• Motor is overloaded. Motor overload protector will reset in
approximately 3 minutes. Ice can then be dispensed.
Ice dispenser is
jammed.
• Ice has melted and frozen around
auger due to infrequent use,
temperature fluctuations, and/or
power outages.
• Ice cubes are jammed between ice
maker and back of ice container.
• Ice cubes are frozen together.
• Ice cubes are hollow or smaller than
normal.
• Remove ice container, thaw, and empty the contents.
Clean container, wipe dry, and replace in proper position.
When new ice is made, dispenser should operate.
• Remove ice cubes that are jamming the dispenser.
• Use the dispenser often so that cubes do not freeze
together.
• The ice & water filter cartridge could be clogged. Replace
the filter cartridge. Dispensing system operates best at 1.4-
6.9 bar water pressure. Well water pressures should fall
within this range.
Water Dispenser
Problem Cause Correction
Dispenser will not
dispense water.
• Water supply is not connected.
• Household water line valve is not
open.
• Freezer door is not closed.
• Ice & water filter cartridge is clogged.
• Front filter not fully installed, if
equipped
• Connect water supply.
• Open household water line valve. See Problem section Ice
Maker Is Not Making Ice.
• Ensure that freezer door is closed.
• Replace filter cartridge.
• Push filter in until you hear a “click”. Filter should be flush
with cabinet.
Water has an odd
taste and/or odor.
• Water has been in the tank for a
period of time.
• Unit not properly connected to cold
water line.
• Tubing used in the household water
supply and installation may affect
water taste and odor.
• Water has a high mineral content.
• Draw and discard 10-12 glasses of water to freshen the
supply and completely rinse out the tank.
• Connect unit to cold water line that supplies water to the
kitchen faucet.
• For best results, use copper tubing for water connections.
• Contact water treatment plant for help.
Water pressure is
extremely low.
• Cut-off and cut-on pressures are too
low (well systems only).
• Reverse osmosis system is in
regenerative phase.
• Have someone turn up the cut-off and cut-on pressure on
the water pump system (well systems only).
• It is normal for a reverse osmosis system to be below 1.4
bar during the regenerative phase.