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Explanation of Fault Analysis
4 EMC Smarts Application Connectivity Manager User’s Guide
Figure 1: Application Monitored by One Check
Mail Server Down
A Down problem indicates that the host the application is running on is
responding but the application is not available.
To diagnose Down in this scenario, ACM observes that the TCP checks sent
to SMTPService time out, resulting in a TimedOutSymptom event. A
TimedOutSymtpom event occurs when ACM does not receive a response to
a TCP check.
SAM Adapter
Platform
Operator Monitoring Role
Global
Console
Service Assurance
Manager
(Global Manager)
Application
Connectivity Monitor
Availability
Manager
Topology
and
Events
Topology
and
Events
System
Topology
and
Unresponsive
Events
System
Topology
and
Unresponsive
Events
host1.example.com
SMTPService
Ping and SNMP Checks
TCP Check