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Explanation of Fault Analysis
14 EMC Smarts Application Connectivity Manager User’s Guide
In the following scenario, a ServiceOffering, DNSService, consists of a DNS
server, DNSServer, that is hosted by host3.example.com. The DNS service,
is subscribed to by ACMECorp, a customer of the service provider. In this
scenario, Application Connectivity Monitor might diagnose the following
problems:
• DNS Server Down
• DNS Server Degraded
• Host Unresponsive
When Application Connectivity Monitor diagnoses one of these problems,
Service Assurance Manager notifies an Impact notification for the
DNSService and ACMECorp elements. The Impact notifications are
displayed in the Notification Log, the Business Services Map, and the Impact
tab of Notification Properties dialog.
Figure 8 shows a Business Services Map for this scenario. A problem in
DNSServer propagates to the related ServiceOffering and
ServiceSubscriber elements. The severity of the problem in DNSServer is
reflected in the status of the related business elements.