Filter
Top Products
27
Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
None of the cooking
zones can
be
turned on.
No power. Make sure the cooktop is
connected to the power supply.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call your
Authorized Service Center or
Customer Care.
The touch controls are
difficult to operate.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some or all cooking
zone ‘crescents’ flash
the arrangement
shown below, there is
a continuous beep, and
the cooking zone(s) have
turned off.
Liquid has spilled onto the touch
control area.
There are objects (eg utensils or
cloths) on the touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting their
hand on the touch control area).
See ‘Care and cleaning’ for
instructions.
Remove the object(s) from the
touch control area and touch
any of the cooking zone’s
controls to clear the ‘crescent’
display.
Remove the cause of
continuous contact and touch
any of the cooking zone’s
controls to clear the ‘crescent’
display.
+ continuous
beeping
US
CA