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Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for induction
cookware and does not indicate
a fault.
The cooktop makes a low
humming or hissing
noise when used on
a high heat setting
(especially PowerBoost).
This is caused by the technology
of induction cooking.
This is normal, but the
noise should quieten down
or disappear completely
when you decrease the
heat setting.
Fan noise coming from
the cooktop.
A cooling fan built into
your cooktop has come on
to prevent the electronics
from overheating. It may
continue to run even after
you’ve turned all the cooking
zones off.
This is normal and needs
no action.
Pans do not become hot
and the ‘No pan’ indicator
glows.
The cooktop cannot detect the
pan because it is not suitable for
induction cooking.
The cooktop cannot detect the
pan because it
is too small for
the cooking zone or not
properly centered on it.
Use cookware suitable for
induction cooking. See
section ‘Choosing the right
cookware’.
Center the pan and make
sure that its base matches
the size of the cooking
zone.
The PowerBoost indicator
flashes when you are
trying to set PowerBoost.
PowerBoost is temporarily
unavailable because the
cooktop needs to protect
itself from overheating.
Allow the cooktop to cool
down.
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