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Troubleshooting
Problem Possible Cause What to do
Unclean dishes
Wash program unsuitable
for the load.
Refer to the ‘Wash program chart’ for a
suitable wash program, or the soils were
too heavily baked on and dishes may need
soaking.
Spray arm unable to rotate. Ensure no items are obstructing the spray
arm path.
DishDrawer® overloaded/
incorrectly loaded.
Refer to the section on loading.
Filter plate/drain filter is
incorrectly inserted.
Refer to the ‘User maintenance instructions’
section.
Detergent put in the wrong
compartment.
Detergent must be placed in the large
compartment.
Excess food not removed
from dinnerware prior to
loading.
Scrape all food scraps off dinnerware prior to
loading.
Unsuitable detergent. Use recommended brands of dishwasher
detergent.
Not enough detergent. Refer to the detergent section or the
detergent manufacturer’s instructions.
Spray arm holes are blocked. Clean the spray arm.
Filter plate/drain filter is
blocked.
Clean the filter plate and drain filter.
Insufficient salt in the
water softener (DD24-H
models only).
Ensure there is enough salt in the water
softener and/or increase the water
softener setting.
Foaming Incorrect amount of
detergent.
Refer to the detergent section or consult the
detergent manufacturer’s instructions.
Too much egg in the wash
load.
Increase the amount of detergent.
Rinse agent setting too high. Decrease the rinse agent setting.
Water leaking Drain hose disconnected
from waste pipe.
Reconnect the drain hose to the waste pipe.
Water inlet hose not
properly connected.
Ensure the inlet hose is connected securely.
Other leaks. Turn water and power supplies to the
DishDrawer® off. Call your dealer or
Authorized Service Agent.
DishDrawer® will
not open
Childlock feature is on or
the Closed drawer option is
on, or both.
Turn the Childlock off. Hold down the
/
button until the symbol disappears from
the LCD screen or the light above the /
button disappears and/or press the
button to open the DishDrawer®.
Power failure
during cycle.
Wait until power resumes, cycle will restart in
same part of wash program.
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