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Troubleshooting
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Authorised Repairer or the Customer Care Centre.
All models
Problem Possible causes What to do
Appliance does
not operate.
No electricity at power outlet. Check that the plug is correctly connected
and power switched on.
Check another appliance at the same outlet.
Check house fuse.
Light not
working.
Light not functioning. The LED light cannot be serviced by the
user. Contact your Fisher & Paykel Dealer
or Fisher & Paykel Authorised Repairer.
Refrigerator not working. Check refrigerator is turned on at wall.
Light and display
not working.
Product in SABBATH MODE.
Press and hold
, and together
for 4 seconds.
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food
recentlyadded.
Minimise door openings to allow
temperature to stabilise.
Temperature control set too low. See Temperature control section (page 23).
Doors not sealing properly. Check that cabinet is level and gasket
seals are clean.
Storage
compartments
too warm.
Temperature setting not correct. See Temperature control section (page 23).
Frequent door openings.
Large amount of food
recentlyadded.
Minimise door openings to allow
temperature to stabilise.
Food freezing in
the refrigerator.
Temperature setting not correct. See Temperature control section (page 23).
Food placed directly in front of
air outlets.
Move chill sensitive foods away from the
centre back of the shelves.
Unfamiliar noises. Cabinet not stable or level.
Freezer is defrosting.
See Installation section (pages 7 – 11) or
refer to Sounds (page 44).
Water in the
vegetable bins.
Condensation is formed by the
water produced by fruit and
vegetables.
A small amount of condensation is
beneficial for fruit and vegetable storage.
Wipe out water with a cloth.
Set humidity slide to
low humidity setting