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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level (See the Range Installation Instructions).
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Incorrect surface control setting. Make sure the correct control is set for the surface area you
wish to heat.
Light-weight or warped cookware was used. Use only flat, evenly balanced, medium or
heavy-weight cookware. Flat pans heat much better than warped pans. Cookware materials
and weight of the material affect heating results. Heavy and medium-weight pans heat
evenly. Because light-weight pans heat unevenly, foods may burn easily.
No electrical power to the appliance. Check steps under Entire Appliance Does Not
Operate in this Before You Call checklist.
Be sure the oven controls are set correctly for the desired function. See the Setting Oven
Controls section or Entire Appliance Does Not Operate in this Before You Call checklist.
The clock must be set with the time of day in order to operate the oven.
Make sure electrical cord/plug is plugged tightly into outlet.
Service wiring is not complete. Contact a Servicer for assistance.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Burned-out or loose bulb. See Operating and Replacing the Oven Lights section in this
Use & Care Manual to replace or tighten the bulb(s).
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
OCCURRENCE
Range is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
Oven does not operate.
Entire appliance does not operate.
Surface element too hot or not hot
enough.
Surface element does not heat.
Oven light(s) does not work.
Oven smokes excessively during
broiling.
Meat is too close to the broil element. Reposition the rack to provide more clearance
between the meat and the oven broil element.
Meat is not properly prepared. Remove excess fat from meat. Remove remaining fatty
edges to prevent the meat from curling, but do not cut into the lean of the meat.
Broiler Pan used without the Broiler Pan Insert or insert is covered with foil. DO NOT use the
Broiler Pan without the Broiler Pan Insert or cover the insert with foil.
Broiler Pan/Insert or grease build-up undeneath the 6th rack position. Clean grease from
below the 6th rack position. Excessive smoking is caused by a build-up of grease or food
spatters. If the Broiler Pan/Insert is used often, clean them on a regular basis.
Before You Call
Solutions to Common Problems