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BEFORE YOU CALL • Solutions to common problems
Scratches or
abrasions on cooktop
surface.
Coarse particles such as salt
or sand between cookware
and cooktop surface.
Be sure cooktop surface and bottom of cooking utensils are clean
before usage. Small scratches on cooktop do not affect cooking
and will become less visible with time.
Use clean, smooth, flat-bottomed cookware.
Cleaning materials not
recommended for ceramic
cooktop have been used.
See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care
and Cleaning section.
Cookware with rough or dirty
bottoms used.
Brown streaks or
specks on cooktop
surface.
Boilovers are cooked onto
cooktop surface.
Metal marks on the
cooktop.
Do not slide metal utensils on cooktop surface. Use a ceramic-
glass cooktop cleaning creme to remove the marks. See "Cooktop
Cleaning" and "Cooktop Maintenance" in the Care and Cleaning
section.
Remove discoloration using a ceramic-glass cooktop cleaning
creme. Always be sure to use cookware with clean, dry bottoms.
Sliding or scraping of metal
utensils on cooktop surface.
Boilovers are cooked onto surface. Use razor blade scraper to
remove soil. See "Cooktop Cleaning" and "Cooktop Maintenance"
in the Care & Cleaning section.
Areas of
discoloration with
metallic sheen on
cooktop surface.
Mineral deposits from water
and food.
Problem Possible Causes Solutions