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Consumer Support Troubleshooting Tips Operating Instructions Safety InstructionsInstallation Instructions
Before you call for service…
Problem Possible Causes What To Do
Orange glow in
Defrost heater is on.
•This is normal.
the freezer
Refrigerator has odor
Foods transmitting odor
•Foods with strong odors should be tightly wrapped.
to refrigerator.
•Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning.
•See Care and cleaning.
Door not closing properly
Door gasket on hinge side
•Apply paraffin wax to the face of the gasket.
sticking or folding over.
A door bin is hitting a shelf
•Move the door bin up one position.
inside the refrigerator.
Moisture forms on
Not unusual during periods
•Wipe surface dry.
outside of refrigerator
of high humidity.
Moisture collects inside
Too frequent or too long
•This is normal for the beverage center.
(in humid weather, air
door openings.
carries moisture into
Due to the higher humidity in the
•This is normal and may come and go as different food
refrigerator when doors
refrigerator, you may on occasion
loads and environmental conditions change. Wipe dry
are opened)
experience fog or small amounts
with a paper towel if desired.
of moisture in the refrigerator
compartment.
Interior light does
No power at outlet.
•Replace fuse or reset the breaker.
not work
Light bulb burned out.
•See Replacing the light bulbs.
Water on kitchen floor or
Cubes jammed in chute.
•Poke ice through with a wooden spoon.
on bottom of freezer
Hot air from bottom
Normal air flow cooling motor.
of refrigerator
In the refrigeration process, it is
normal that heat be expelled in the
area under the refrigerator. Some
floor coverings are sensitive and
will discolor at these normal and
safe temperatures.
Refrigerator never
Adaptive defrost keeps
•This is normal. The refrigerator will cycle off after the
shuts off but the
compressor running during
door remains closed for 2 hours.
temperatures are OK
door openings.
Refrigerator beeping
Door open.
•Close door.
Food isn’t thawing/chilling
Packaging.
•Increase time or re-package in plastic.
Wrong weight selected.
•Select a larger weight.
Item with high fat content.
•Select a larger weight.
Not using Chill/Thaw tray.
•Place items on tray and allow space in between items for
better airflow.
Actual temperature not
Unit just plugged in.
•Allow 24 hours for system to stabilize.
equal to Set temperature
Door open for too long.
•Allow 24 hours for system to stabilize.
Warm food added to refrigerator.
•Allow 24 hours for system to stabilize.
Defrost cycle is in process.
•Allow 24 hours for system to stabilize.
Select Temp or Beverage
Refrigerator compartment
•This is normal. In order to minimize energy usage, the
Center feature is not
temperature control is set
Select Temp and Beverage Center features are disabled
working
at warmest setting.
when the refrigerator temperature control is set at the
warmest setting.
Beverage Center feature
•Press Beverage Center pad to restart.
turns off after six months
of continuous operation.
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