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Troubleshooting Tips
Operating Instructions
Safety Instructions
Care and Cleaning
Installation Instructions
Problem Solver…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Glass Cooktops
Surface units will not
Improper cookware •Use pans which are absolutely flat and match
maintain a rolling boil
being used. the diameter of the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home •Replace fuse or reset circuit breaker.
not work properly
may be blown or the
circuit breaker tripped.
Cooktop controls •Check to see the correct control is set for the surface
improperly set. unit you are using.
Tiny scratches (may
Incorrect cleaning •Use recommended cleaning procedures.
appear as cracks)
methods being used.
or abrasions on radiant
Cookware with rough •Be sure cookware bottoms and cookware are clean
cooktop glass surface
bottoms being used or before use. Use cookware with smooth bottoms. Tiny
coarse particles (salt scratches are not removable but will become less
or sand) were between visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration
Improper cookware •Marks from aluminum and copper pans as well as
on the cooktop
being used. mineral deposits from water or food can be removed
with the cleaning cream.
Hot sugar mixtures
Hot cooktop came •See the
Cleaning the glass cooktop
section.
or plastic melted
into contact with
to the surface
these substances.
Frequent cycling off and
Improper cookware •Use only flat cookware to minimize cycling.
and on of surface units
being used.
Coil Surface Unit Cooktops
Surface units not
The surface units are •With the controls off, check to make sure the surface
functioning properly
not plugged in solidly. unit is plugged completely into the receptacle.
The surface unit controls •Check to see the correct control is set for the surface
improperly set. unit you are using.
The drip pans are not set •With the controls off, check to make sure the drip pan
securely in the cooktop. is in the recess in the cooktop and that the opening in
the pan lines up with the receptacle.