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Consumer Support
Troubleshooting Tips
Installation
Instructions
Safety Instructions
Operating Instructions
Before you call for service…
Problem Possible Causes What To Do
Freezer external surface The external freezer walls can be •This is normal while the compressor works to transfer
temperature is warm as much as 30°F warmer than heat from inside the freezer cabinet.
room temperature.
Louder sound levels Modern freezers have increased •This is normal. When the surrounding noise level is low,
whenever freezer is on storage capacity and more stable you might hear the compressor running while it cools
temperatures. They require a the interior.
high-efficiency compressor.
Longer sound levels Freezer operates at higher •This is normal. Sound will level off or disappear as
when compressor pressures during the start of freezer continues to run.
comes on the ON cycle.
Popping or cracking sound
Metal parts undergo expansion and
•This is normal. Sound will level off or disappear as
when compressor comes on
contraction, as in hot water pipes. freezer continues to run.
Bubbling or gurgling
Refrigerant (used to cool freezer) is
•This is normal.
sound, like boiling water circulating throughout the system.
Moisture forms on inside Weather is hot and humid, which •This is normal.
freezer walls increases internal rate of frost
buildup.
Door may not be seating properly. •See Preparing to install the freezer.
Door is kept open too long, or is •Open the door less often.
opened too frequently.
Odors in freezer Interior needs to be cleaned. •Clean interior with sponge, warm water and baking soda.
Foods with strong odors are in •Cover the food tightly.
the freezer.