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American Metal Ware
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Tea Brewers Page 9
TROUBLESHOOTING GUIDE
Problem/Cause
Remedy
Weak tea
• Not enough tea used
• Water not hot enough
• Water not hot enough
• Sprayhead clogged
• Tea steeping time too short
• Use 1 oz. (28 g) tea per 1 gallon (3.8 litre) finished product
• Wait for Water Hot light to illuminate
• Check sprayhead temperature, should be greater than
185° F (85°C)
• Remove sprayhead for cleaning. Follow cleaning procedures
for sanitizing
• Water ratio of bypass to spray over not set properly, ideal
setting is 70 to 90 oz. (1960 to 2520 g) of hot water for
3 gallons (11.4 litres)
Strong tea
• Too much tea used
• Tea steeping time too short
• Use 1 oz. (28 g) tea per gallon (3.8 litre) finished product
• Water ratio of bypass to spray over not set properly, ideal
setting is 70 to 90 oz. (1960 to 2520 g) of hot water for
3 gallons (11.4 litres)
Grounds in tea
• Paper filter collapsed during brewing
• Using filter packs
• Use proper filter
• Add screen kit to brew basket
Brew basket overflowed
• Volume of hot water set too high
• Brew basket drain blocked
• Brew basket drain blocked
• Water ratio of bypass to spray over not set properly, ideal
setting is 70 to 90 oz. (1960 to 2520 g) of hot water for
3 gallons (11.4 litres)
• Paper filter collapsed during brewing
• Add screen kit to brew basket
Unpleasant taste
• Tea dispenser or brew basket needs cleaning
• Water tank has lime build-up
• Taste is coming from water supply
• Clean and sanitize
• De-lime water tank
• Install a water filtration system
Brew volume too large or too small
• Timer setting set too long or too short
• Water service not supplying adequate water
pressure or flow rate
• Adjust timer to desired value
• Water pressure measured at the unit’s water inlet valve
should be between 30 psi to 70 psi delivering a minimum of
1 gallon (3.8 litre) per minute
Brew volume erratic (small variations from
batch to batch are normal)
• Water supply pressure fluctuates
• Fill valve faulty or clogged
• Plumb water supply so that water pressure is not significantly
affected by other appliances
• Check for power at fill valve when unit is calling for water. If
water flow is slow or valve not operating then repair valve
Sprayhead will not stop dripping water
• Brew valve does not close completely
• Visually inspect valve. Clean lime from valve. Seat, cup, or
entire valve may need replacement
Water boiling in water tank
• Temperature in water tank too hot
• Reduce the water tank temperature. Adjustment knob is
located on the control board face
BREWING PROBLEMS
Only a qualified service technician should perform electrical and mechanical adjustments or
repairs. Always disconnect power before attempting any maintenance procedures.
!