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Troubleshooting
PROBLEM
Ice cream is not firm enough or
ice cream maker is still running
after 15 minutes.
Ice cream maker stops churning
before ice cream is ready.
Surface of bowl(s) scratched.
Ice cream too firm.
Thick layer of ice cream sticking
to sides of bowl(s).
PROBABLE CAUSE
• The freezer bowl was not in the freezer long enough (for best results, at least 8 hours or
preferably overnight).
• The freezer is not cold enough. Ice cream sets at 10° to 14°F (-12° to -10°C). If the freezer
is not at 0°F (-18°C), the ice cream will not set.
• Too much mixture was put in freezer bowl. Maximum fill is 12 oz. (360 ml).
• Ingredients are warm or at room temperature.
• The freezer bowl was left at room temperature for more than 5 minutes before use.
• The freezer door was opened and closed too many times during the freezing process.
• The freezer bowl has a thick coating of ice on the walls. After washing, dry completely prior to
placing back in freezer.
• Mix-in ingredients, such as chocolate chips or chopped nuts, were added too soon. Wait until ice
cream has churned for at least 15 minutes or until mixture is thick and has started to freeze before
adding.
• The mix-in ingredients are too large, causing the paddle to jam. Chop nuts or other ingredients
before adding.
• Too large a quantity of mix-in ingredients has been added. Add one cup or less of mix-in ingredients.
• Using metal utensils may scratch the surface of the freezer bowls, but this will not harm the unit.
Plastic utensils are recommended when eating directly from the freezer bowls to extend the life of
your unit.
• To order replacement bowls, call the customer service number located on the front cover of this
Use and Care guide.
• Letting the ice cream sit in the freezer bowls for some time after churning will make the mixture
very firm and difficult to scoop. Simply allow the churned mixture to sit for a few additional minutes
and it will begin to soften again.
• A thin layer of ice cream on the sides of bowl is normal. Greater sticking tends to be present in
lower-fat/lower-sugar recipes. When churning, place hand lightly on lid for the first few minutes to
help these recipes begin to freeze.
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