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Troubleshooting Guide
Problem . . . Solution . . .
Unit will not run or
stops while it is
running and cannot
be restarted.
• Check to see if unit is securely plugged into an electric outlet.
• Check to see if the fuse for the electric outlet has blown or if a circuit breaker
has tripped.
• Check to see if the circuit breaker on the back of the unit has tripped.
• Check to make sure that the ON/OFF switch is in the ON (I) position.
• Check to make sure that the memory card is installed properly.
Quantity of dispensed
ice is not consistent
• Check to make sure that the unit is level and sitting on a solid, sturdy surface.
Unit is flooding or
water leaking onto
counter
• Make sure that the end of the drain hose is not under water or blocked.
• Make sure that the drain hose is properly installed and routed. See Preparation.
Increased blender
vibration or noise, or
leaking from blender
jar base
• Check blade assembly for loose or damaged blades. Replace if necessary.
13
Caring for the Ice Shaver/Blender
Troubleshooting Guide – Status Messages
Displayed Message. . . Solution . . .
• Electric blender motor is too hot. This can be caused when the blender
jar is too full or when blending very thick ingredients. Reduce the
quantity of product in the jar and allow several minutes for the motor
to cool before blending.
BLENDER MOTOR
OVERHEAT—TURN OFF
MAIN POWER SWITCH
• There is a safety interlock on the ice hopper lid. Make sure that the lid
is properly in place.
HOPPER LID
NOT IN PLACE
• The drink size and number of drinks have exceeded 64 ounces (1.9 L).
CONTAINER CAPACITY
EXCEEDED
• There is a safety interlock on the inner ice hopper. Make sure that the
inner hopper is properly in place.
INNER HOPPER
NOT IN PLACE
• There is a sensor on the drain that will indicate if water has backed up
in the drain. Check the drain line for blockages or kinks.
CHECK
DRAIN
• Make sure that the container jar is properly seated on the blender
base. The jar pad sensors prevent the blender motor from starting if
the container jar is not properly seated.
JAR NOT IN PLACE