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POTENTIAL PROBLEM
Fried food does not have
a golden brown color
and/or is not crispy.
Multicooker gives off
a strong, unpleasant odor.
Unit does not heat.
During frying, the oil spills
over the edge of the
Multicooker.
The oil foams too much
during frying
Condensation forms on
viewing window.
Oil film buildup on oil pot.
Steaming takes longer
than stated time.
READY light is not lit.
PROBABLE CAUSE
• The selected temperature is too low or the food has not been fried long enough. Check food package or Frying Chart
for correct temperature or preparation time. Allow oil in Multicooker to preheat before frying.
• There is too much food in the basket. Never fry too much food at one time. See the food package, Frying Chart, or recipe
for correct frying amount. The food pieces may be too thick to fry adequately.
• Volume of oil is too low.
• The oil isn’t fresh. Change the oil. Filter oil regularly to keep it fresh longer.
• When frying food with a high moisture content (such as chicken, fries, etc.), change oil frequently.
• The type of oil is not suitable for deep-frying food. Use good quality frying oil. Do not mix two different types of oil.
• Ensure cord is properly attached to the Multicooker socket.
• Ensure cord is plugged into electrical outlet.
• Ensure Power ON/OFF Switch is set to ON.
• Heating Element Assembly not correctly assembled. To make sure it is properly installed, see “How to Assemble.” For additional
help with assembly, visit hamiltonbeach.com/videos for a short instructional video. Have your model number available.
• The pot is not properly installed on base.
• Press Reset on Heating Element Assembly by inserting a small pointed item (such as a toothpick or paper clip) into the opening
labeled RESET. Make sure the Multicooker has the recommended amount of oil in pot.
• Make sure Multicooker has the recommended amount of water (max or min) in the pot. If below this level, water may boil off
and control will turn heater off. Press the RESET button.
• There is too much oil in the Multicooker. Make sure that the oil does not exceed the maximum level mark.
• Basket/food immersed too quickly. Carefully immerse basket/food into oil.
• The food contains too much liquid. Dry food thoroughly before placing it in the Multicooker. See Tips for Frying with Multicooker.
• When frying food with a high moisture content (such as chicken, fries, etc.), change oil frequently.
• Too much food in basket. Do not fry more food at one time than the quantities indicated on food package or the Frying Chart.
• The food contains too much liquid. Dry food thoroughly before placing it in the Multicooker.
• When frying food with a high moisture content (such as chicken, fries, etc.), change oil frequently.
• The type of oil is not suitable for deep-frying food. Use good quality frying oil. Do not mix two different types of oil.
• Basket/food immersed too quickly. Carefully raise basket and replace carefully into cooking liquid.
• The use of refrigerated oil may cause excessive splattering. Use room temperature oil.
• Oil pot has not been cleaned properly. See instructions in the “Cleaning” section.
• Water vapor from the food collects on window. When unit is cold, wipe a small amount
of oil on inside of viewing window to prevent condensation buildup.
• Use plastic scouring pad to clean.
• Temperature setting not set to MAX.
• Too much food in basket. Never steam too much food at one time. See food package, Steaming Chart, or recipe for correct amount.
• Insufficient time allowed to Preheat or Reheat (Oil). Light will NOT illuminate when Steaming/Boiling (Water).
Troubleshooting