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Range Problem Solver
To save time and money before you call for service, check
this guide.
If you have a problem it may be minor. You may be able to
correct it yourself. Use this Guide to locate your problem and
then follow the suggested recommendation.
Oven will not work
• Plug on range is not completely inserted in the wall
receptacle.
• The circuit breaker in your house has been tripped or a
fuse is blown in the switch panel.
• The multi pin plug from the exhaust hood is not properly
or completely plugged in.
•
“Time of Day Setting”
• The timer is set for time bake. If “AUTO” is lit, then time
bake function is on. Push the cancel “
“ button.
• The self clean high limit breaker has activated, The high
limit breaker is located on the bottom of the control panel
on 48” models, and in 30” models it is located under the
range on the right side midway between the front and
back legs. Reset by pushing in the red plunger.
Food does not broil properly
• Broil control not set properly.
• Rack position is incorrect.
• Necessary preheating was not done.
• Utensils are not suited for broiling.
Food is not roasting properly
• Oven temperature is not set correctly.
• Rack position is incorrect.
• Roasting pan is too small.
• Improper cookware is being used.
• A foil tent was not used when needed to slow down
browning.
Food is not baking properly
• Control is not set properly.
• Rack is not on correct shelf position.
• The wrong cookware is being used.
• Too many utensils in the oven.
• Temperature setting is incorrect.
Oven light does not work
• Check that light switch is not jammed. The light switch
activator is located at the left side bottom of the oven door.
(to inspect: remove door as per page 30 instructions).
• Light bulb is loose.
• Bulb has blown.
• Breaker or fuse has been tripped or blown.
Surface units will not work
• Plug on range is not completely inserted in the wall
receptacle.
• The circuit breaker in your house has been tripped.
Oven Thermostat
Oven thermostats, in time, may “drift” from the factory setting
and differences in timing between an old and new oven of 5
to 10 minutes are not unusual. Your oven control has been
set at the factory and is more apt to be accurate than the
oven which it replaced. Voltage lower than 240v will affect
performance, particularly preheat time, which increases from
10-12 minutes to 20 - 22 minutes.
If you still require help...
Heartland Ranges contain standard electrical components
available from your dealer or Heartland .
In case repair is required, consult
your Dealer for an appliance
repair depot near you. For warranty service, please call your
dealer, or call AGA Marvel.
Fax (616) 754-9690
Toll Free Phone 1-800-223-3900
Have your serial number, model, and date of purchase
information ready.
Technical Data
- Voltage 240 v / 60 Hz
- Load 3.8 kW (model 5210)
- Load 3.8 kW (model 4210)
NOTE: Service amperage should be calculated by a
.