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Guarantee
12 Months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturer’s
guarantee, which covers the cost of breakdown
repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that
time, your appliance is proven to be defective
because of either workmanship or materials, we will,
at our discretion, either repair or replace the
appliance at no cost to you.
Guarantee terms and conditions
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated
correctly and in accordance with our
operating and maintenance instructions.
-
The appliance is used only on the electricity or gas
supply printed on the rating plate.
-
The appliance has been used for normal domestic
purposes only.
-
The appliance has not been altered, serviced,
maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
The guarantee does not cover:
-
Damage resulting from transportation, improper
use, neglect or interference or as a result of
improper installation.
-
Replacement of any consumable item or
accessory.These include but are not limited to:
plugs,cables, batteries, light bulbs, fluorescent
tubes and starters, covers and filters.
-
Replacement of any removable parts made of
glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE
APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts
guarantee. This additional guarantee is conditional
on you registering your appliance with us and the
parts being fitted by one of our authorised
engineers. There will be a charge for our engineer's
time. To activate the extra parts warranty on your
appliance, simply call our registration line on 0870
6092094 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that
enable you to fully cover yourself against the
expense of repair bills for the life of your policy. To
find the ideal plan for you please call our advice line
on 08709 088 088 (ROI 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free
advice and assistance with your appliance if you
experience any technical difficulties within the first
90 days of ownership. Simply call our Hotpoint
Service Hotline on 08709 066 066 (ROI 0818 313
413) for telephone assistance, or, where necessary,
to arrange for an engineer to call. If we cannot
resolve the technical problem we will replace your
machine or, if you prefer, give you your money back.