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quired as proof of purchase. If service work is
carried out under guarantee, this will not ex-
tend the guarantee period for the appliance,
Which appliances are not covered by the
IKEA five (5) years guarantee?
The range of appliances named LAGAN and
all appliances purchased in IKEA before 1st of
August 2007.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or author-
ized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline “What is not covered under this
guarantee?” Within the guarantee period, the
costs to remedy the fault e.g. repairs, parts, la-
bour and travel will be covered, provided that
the appliance is accessible for repair without
special expenditure. On these conditions the
EU guidelines (Nr. 99/44/EG) and the respec-
tive local regulations are applicable. Replaced
parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If consid-
ered covered, IKEA service provider or its au-
thorized service partner through its own serv-
ice operations, will then, at its sole discretion,
either repair the defective product or replace
it with the same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating in-
structions, incorrect installation or by con-
nection to the wrong voltage, damage
caused by chemical or electro-chemical re-
action, rust, corrosion or water damage in-
cluding but not limited to damage caused by
excessive lime in the water supply, damage
caused by abnormal environmental condi-
tions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign ob-
jects or substances and cleaning or unblock-
ing of filters, drainage systems or soap
drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery bas-
kets, feed and drainage pipes, seals, lamps
and lamp covers, screens, knobs, casings
and parts of casings. Unless such damages
can be proved to have been caused by pro-
duction faults.
• Cases where no fault could be found during
a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is faulty
or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages.
• Cost for carrying out the initial installation of
the IKEA appliance, unless it is due to a re-
pair or a replacement for faulty parts.
This restriction does not apply to fault-free
work carried out by a qualified specialist using
our original parts in order to adapt the appli-
ance to the technical safety specifications of
another EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local demands.
However these conditions do not limit in any
way consumer rights described in the local
legislation
Area of validity
For appliances which are purchased in one EU
country and taken to another EU country, the
services will be provided in the framework of
the guarantee conditions normal in the new
country. An obligation to carry out services in
the framework of the guarantee exists only if
the appliance complies and is installed in ac-
cordance with:
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