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ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new JENN-AIR
®
appliance.
To locate factory specified parts in your area, call us or your
nearest JENN-AIR
®
designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center toll free:
1-800-JENNAIR (1-800-536-6247)
Our consultants provide assistance with:
■ Features and specification on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Jenn-Air designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance:
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Please include a daytime phone number in your correspondence.
Accessories
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
Backsplash with Dual-Position Shelf for 30" (76.2 cm)
Ranges
Order Part Number W10285447
Backsplash with Dual-Position Shelf for 36" (91.4 cm)
Ranges
Order Part Number W10285448
Backsplash with Dual-Position Shelf for 48" (121.9 cm)
Ranges
Order Part Number W10285449
Adjustable Backsplash for 30" (76.2 cm) Ranges
Order Part Number 8285148
Adjustable Backsplash for 36" (91.4 cm) Ranges
Order Part Number 8284756
Adjustable Backsplash for 48" (121.9 cm) Ranges
Order Part Number 8284755
33½" (85.1 cm) Stainless Steel Wallsplash for 30" (76.2 cm)
Ranges
Order Part Number JXA9003CDP
33½" (85.1 cm) Stainless Steel Wallsplash for 36" (91.4 cm)
Ranges
Order Part Number JXA9002CDP
33½" (85.1 cm) Stainless Steel Wallsplash for 48"
(121.9 cm) Ranges
Order Part Number JXA9001CDP
Stainless Steel Griddle Cover
Order Part Number W10160195
High-Altitude Kit for LP Gas
Order Part Number W10324363
High-Altitude Kit for Natural Gas
Order Part Number W10324365
Wok Ring
Order Part Number W10216179
Broiler Pan Kit
Order Part Number W10123240
Extendable Roller Rack with Handle for 30" (76.2 cm)
Ranges
Order Part Number W10208155
Extendable Roller Rack with Handle for 36" (91.4 cm)
Ranges
Order Part Number W10212435
In Canada
Call the Jenn-Air Customer eXperience Centre toll free:
1-800-807-6777
Our consultants provide assistance with:
■ Use and maintenance procedures.
■ Repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
For further assistance:
If you need further assistance, you can write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Web address: www.jennair.ca
Please include a daytime phone number in your correspondence.