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water into the drawer (Fig. 1.13). This makes sure that no warm
water stays in the heating system. Each cup of coffee always
starts with fresh cold water.
TRAY MISSING.
The drawer is not inserted or not inserted correctly. Insert drawer
correctly.
FILL BEANS.
The bean container is empty. Add beans to the bean container.
FILL WATER TANK.
The water tank is (almost) empty. Add water to the water tank.
NOT ENOUGH PRE-GROUND.
There is not enough pre-ground coffee in the funnel, chapter 10.
TOO HOT.
The ENA is too hot to perform a cleaning or decalcifying pro-
gram. Wait a few minutes, then try again.
CLEAN.
It’s time to run a tablet cleaning cycle. See chapter 18.1
DE-SCALE.
It’s time to run a decalcifying cycle. See chapter 18.3
28. TROUBLESHOOTING
A. COFFEE IS NOT HOT ENOUGH
See chapter 9a.
B. MILK IS NOT HOT ENOUGH
See chapter 12 and 13b.
C. NO COFFEE COMES OUT OF THE COFFEE SPOUT
Reason: Beans in bean container are not feeding properly into
the grinder because they are stuck together.
Solution: Stir the beans. When using very oily beans pour the
beans onto a plate and let some of the sticky oils evaporate (this
will not harm the aroma of the coffee).
Reason: You used ground coffee in the ground coffee funnel.
The ground coffee was too fine.
Solution: Use ground coffee which is ground somewhat coarser.
Reason: No water is transported through the system.
Solution 1: Remove – if installed – the Clearyl water filter. Place
a cup underneath the frother and turn the Selector Switch to the
Hot Water/Steam symbol (Fig. 5). If water comes out, try to
make coffee again.
Solution 2: Remove the water container and make sure that the
connecting valve is free of any particles (like a coffee bean).
Proceed as under “Solution 1”.
D. THE DISPLAY READS "FILL WATER TANK" BUT THERE IS
ENOUGH WATER IN THE WATER TANK.
Reason:
The floatation device in the water tank is stuck.
Solution: Remove the water tank and rinse with warm water.
The floatation device should move freely. Replace water tank.
E. INSUFFICIENT FROTHED MILK PRODUCTION
• If you had sufficient froth initially it is likely that one or more
frother parts are not completely clean and that some hardened
milk or milk fat prevents the frothing results you had before.
• If you use different kind of milk, it is possible that some milk
will produce less froth.
• The frothXpress will always produce more frothing on top of
the milk than the Dual Frother.
• The Dual Frother can produce froth with more dense milk
29.