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Troubleshooting
Most cooking problems often are caused by little things that you can nd and x without tools of any
kind. Check the lists below and on the next page before calling for assistance or service. If you still need
help, call Sears Service at 1-800-4-MY-HOME
.
PROBLEM
Nothing works.
The microwave oven will
not run.
PROBLEM
Food is not
cooked enough.
The display shows a time
counting down but the
oven is not cooking.
CAUSE
• The power supply cord is not plugged into a grounded 3 prong outlet.
(See the “Electrical Requirements” and
“Electrical Connection” sections.)
• A household fuse has blown or a circuit breaker has tripped.
• The electric company has had a power failure.
• You are using the oven as a timer. Touch STOP to cancel
the Kitchen Timer.
• The door is not rmly closed and latched.
• You did not touch START.
• You did not follow directions exactly.
• An operation that you set earlier is still running. Touch STOP to cancel
that operation.
CAUSE
• The electric supply to your home or wall outlets is low or lower than
normal. Your electric company can tell you if the line voltage is low.
Your electrician or service technician can tell you if the outlet
voltage is low.
• The cook power is not at the recommended setting. Check the
Microwave Power Levels chart on page 17.
• Refer to the Microwave Cooking Tips section.
• The oven door is not closed completely.
• You have set the controls as a Kitchen Timer. Touch STOP to cancel the
Kitchen Timer.
MICROWAVE OVEN DOES NOT WORK
COOKING TIMES
PROBLEM
You do not hear the
programming or
end-of-cycle tone.
CAUSE
• You have not entered the correct command.
TONES
PROBLEM
The turntable will not turn.
CAUSE
• The turntable is not correctly in place. The glass plate should be
correct-side up and sitting rmly on the center shaft.
• The turntable has been set to OFF.
• The support is not operating correctly. Remove the turntable and
restart the oven. If the support still does not move, call Sears Service
at 1-800-4-MY-HOME. Cooking without the turntable can give you
poor results.
TURNTABLE