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Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature before
placing food in the oven. Try adjusting the recipe's recommended temperature or baking
time. See “Adjusting Oven Temperatures” on page 14 if you feel the oven is too hot or
cold.
Oven does not operate. • The time of day is not set. The oven clock must first be set in order to operate the oven.
• Be sure oven controls are set properly. See “Setting the Clock” on page 9 and review
instructions for the desired cooking function in this manual.
• Service wiring is not complete.
Oven light does not work. • Be sure the oven light is secure in the socket. See “Replacing the oven light” on page 21.
Flames inside oven or smoking from
oven vent.
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe up
excessive spills before starting oven. If flames or excessive smoke are present when using
broil, see “Setting Broil” on page 13.
Self clean does not work. • Oven control not set properly. Review “Self Clean” on page 17.
Oven racks discolored or do not slide
easily.
• Oven racks left in oven cavity during self clean. Always remove oven racks from oven
cavity before starting a self-clean cycle. Clean using a mild abrasive cleaner following
manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
Oven smokes excessively when
broiling.
• Incorrect setting. Follow broiling instructions in the “Setting Broil” section on page 13.
• Meat too close to the broil element. Reposition broil rack to provide proper clearance
between the meat and broil element. Remove excess fat from meat. Cut remaining fatty
edges to prevent curling.
• Grease build up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Grease or food splatters will cause excessive smoking.
Oven control panel beeps and
displays any F or E code error.
• Oven control has detected a fault or error condition. Press STOP to clear the error code.
Try bake or broil function. If the F or E code error repeats, turn off power to appliance,
wait 5 minutes and then repower appliance. Set clock with correct time of day. Try bake
or broil function again. If fault recurs, press STOP to clear.
Soil not completely removed after
self clean.
• Self Clean was interrupted. Review “Self Clean” on page 17.
• Excessive spills on oven bottom. Clean before starting self clean.
• Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and
the small area at the front center of the oven bottom. These areas are not in the self-
cleaning area, but they get hot enough to burn on residue. Clean these areas before
starting the self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon brush
and water or a nylon scrubber. Be careful not to damage the oven gasket.