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Before You Call
• Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level. Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the rack is level. When range is level,
cooktop may appear out of alignment if countertop is not level.
Cannot move appliance easily. Appliance
must be accessible for service.
Surface burners do not light.
Surface burner flame burns half way
around.
Surface burner flame is orange.
Oven does not operate.
Entire appliance does not operate.
Weak, unstable floor. Be sure floor is level and can adequately support range.
Contact a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevet. Be sure
cabinets are square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Gas line is hard-plumbed. Have a flexible C.S.A. International approved metal
appliance connector installed.
Surface Control knob has not been completely turned to LITE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to
desired flame size.
Burner ports are clogged. With the burner off, use a small-gauge wire or needle to
clean ports. See "Surface Burners" in the General Care & Cleaning table for
additional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be
sure cord is securely plugged into the outlet.
Electrical power outage (electric ignition models only). Burners can be tit manually.
See Setting Surface Controls.
Burner ports are clogged. With the burner off, clean ports by using a small-gauge
wire or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate
until flame is full. Dry the burners thoroughly following instructions in the General
Care & Cleaning section.
Dust particles in main line. Allow the burner to operate a few minutes until flame
turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Be sure the oven controls are set correctly for the desired function. See Setting
Oven Controls or Entire Appliance Does Not Operate (see below).
Be sure regulator gas valve is "ON". See installation instructions.
Check house circuit breakers.The time of day must be set in order to operate the
oven.
Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models
only).
Service wiring not complete. Call 1-800-4-MY-HOME® for
assistance (See back cover).
Electrical power outage (electric ignition models only). Check house lights to be
sure. Call your local electric company for service. Surface burners can be lit
manually. See Setting Surface Controls.
Be sure gas supply is turned on.
Oven light does not work.
Burned-out or loose bulb. See Changing the Oven Light (some models) to replace
or tighten the bulb.
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