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23
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
■ Is the power cord unplugged? Plug into a grounded 3 prong
outlet.
■ Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
■ Is the Refrigerator Control turned to the OFF position?
See “Using the Control(s),” depending on the model.
■ Is the refrigerator defrosting? Recheck to see whether the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
The lights do not work
■ Is the power cord unplugged? Plug into a grounded 3 prong
outlet.
■ Is a light bulb loose in the socket or burned out? See
“Changing the Light Bulb(s),” depending on the model.
There is water in the defrost drain pan
■ Is the refrigerator defrosting? The water will evaporate. It is
normal for water to drip into the defrost pan.
■ Is it more humid than normal? When it is humid, expect that
the water in the defrost pan will take longer to evaporate.
The motor seems to run too much
■ Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, your motor will run about 40% to 80% of the
time. Under warmer conditions, it will run even more.
■ Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
■ Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
■ Is the control set correctly for the surrounding
conditions? See “Using the Control(s),” depending on the
model.
■ Are the doors closed completely? Close the doors firmly. If
they do not close completely, see “The doors will not close
completely” later in this section.
■ Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
“Cleaning.”
NOTE: Your new refrigerator will run longer than your old one due
to its high-efficiency motor.
The refrigerator seems to make too much noise
■ The sounds may be normal for your refrigerator. See
“Normal Sounds.”
The ice maker is not producing ice or not enough ice
■ Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70-120 cubes every 24 hours.
■ Is the freezer temperature cold enough to produce ice?
Wait 24 hours after hookup for ice production. See “Using the
Control(s),” depending on the model.
■ Is the wire shutoff arm in the OFF (arm up) position?
Lower the wire shutoff arm to the ON (arm down) position.
See “Ice Maker.”
■ Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See “Connect the Water
Supply.”
■ Does the ice maker mold have water in it or has no ice
been produced? Be sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See “Connect the Water Supply.”
■ Is an ice cube jammed in the ejector arm? Remove the ice
from the ejector arm with a plastic utensil. See “Ice Maker.”
■ Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
■ Is the control set correctly? If too little ice is produced, see
“Using the Control(s),” depending on the model.
■ Is there a water filter installed on the refrigerator? The
filter may be full or incorrectly installed. Depending on your
model, remove the water filter cartridge. See “Water Filtration
System.” Operate the dispenser. If the water flow increases
noticeably, your filter is full and needs to be replaced.
■ Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements.”
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
■ Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■ Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
■ Has food in the refrigerator been wrapped properly? See
“Refrigerator Features.”
■ Do the freezer and ice bin need to be cleaned? See
“Cleaning.”
■ Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
■ Is there a water filter installed on the refrigerator?
Gray or dark discoloration in ice indicates that the water
filtration system needs additional flushing. Run additional
water through the water dispenser to flush the water filtration
system more thoroughly, at least 2 to 3 gal. (8 to 12 L) or
5 minutes initially. Discard discolored ice.