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DISCLAIMER
1) CAREFULLY INSPECT ALL ITEMS FOR DAMAGES BEFORE ACCEPTING DELIVERY.
NOTE ANY DAMAGES ON THE FREIGHT BILL OR EXPRESS RECEIPT, REQUEST
SIGNATURE OF THE CARRIER’S AGENT AND KEEP COPY TO SUPPORT YOUR CLAIM.
Upon acceptance by the carrier, he/she assumes responsibility for its safe arrival. Damages
should be reported to carrier and a claim filed. Failure to do this could result in the carrier
refusing to honor your claim. The carrier will furnish you with necessary forms for filing a
claim.
DAMAGES CAUSED DURING TRANSIT WILL NOT COVERED UNDER OUR WARRANTY.
2) PLEASE INSPECT CONTENTS OF PACKAGE(S) CAREFULLY UPON RECEIVING!
We must be notified in writing of any damages and/or missing parts within the allocated days
upon receipt of package(s). Contact your local KOBE dealer or distributor or call KOBE for
the time limit.
CLAIMS WILL NOT BE ACCEPTED AFTER THE ALLOCATED DAYS.
NOTE: This item was thoroughly tested and carefully packed in our factory.
3) Products must be returned in good working condition with ALL original parts &
documentation packed in ALL original cartons, fillers & shipping cartons. A restocking fee
of 25% (may be different at time of return) will be charged for all returned items with any
missing parts or documentation.
EXCHANGES OR RETURNS MAY NOT BE ACCEPTED IF ANY PACKAGING IS MISSING.
4) BE SURE TO INSPECT THE HOOD FOR DAMAGES AND DEFECTS BEFORE
INSTALLATION. Appearance flaws of the hood found after installation and not affecting
hood performance is not covered under our warranty for returns or exchanges. Service visits
not covered under warranty will carry a service charge.
YOUR CLAIM FOR CONCEALED DAMAGE MUST BE REPORTED WITHIN FIFTEEN (15)
DAYS OF DELIVERY. YOU MUST BE ABLE TO PROVE UNIT WAS DAMAGED WHEN YOU
RECEIVED IT.
A) Before Installation: Return for exchange or refund (please see above for acceptable
returns).
B) After Installation: NO exchange or refund.