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T R O U B L ES H O O T I N G
Display is not illuminated
• Ensure the power to the rough-in box is turned on (check circuit breaker).
• Ensure brewer is fully pressed into the rough-in box.
• Ensure the outlet inside the rough-in box is properly wired. Remove the brewer
and check outlet with volt meter. If power is on and no voltage is detected at the
outlet, wiring is incorrect. Turn off power. Remove power panel cover (two screws)
and check wire source connection.
• Check wire connection at source.
Water does not flow from spray head
• If the BREW EXPRESS™ has not been used for 30 minutes or longer, it will PREHEAT
the water for 30 seconds. You may be waiting for the preheat cycle to end.
• Ensure water has been turned on to the BREW EXPRESS™ (check valve at source).
• Ensure the carafe or mug is centered under the brew basket. BREW EXPRESS™
will not start if the detection sensor does not see a carafe or mug. Status light will blink.
The detection sensor may not see a flat black or clear surface. If mug or carafe is flat black
or clear, then switch to a different type of container.
• Ensure the water line is properly connected inside the rough-in box. Remove The four
mounting screws on the side and pull out brewer. Check for pinched or kinks in the water
supply line. The quick connector from the brewer must be pressed securely into quick
connector from water source.
• Ensure the water pressure is adequate. The BREW EXPRESS™ will not operate if water
pressure is under 30 PSI. LED display will flash EEEE if water pressure is too low.
• Check the water filter (if present) at the supply. If filter is clogged replace filter.
• If problem persists, then coffee system maybe clogged by debris.
Contact Lance Larkin™ for service at (866) 268-5953 or send an email to info@lancelarkin.com
Water overflow from carafe
• Carafe was not emptied before brew cycle started (empty carafe).
• Carafe lid is not allowing fluid into carafe. Heat retention door inside lid may be stuck. Remove lid and run warm
water or blow through opening in lid.
• Flow rate too high, confirm by running 2-3 pots of water, if flow rate is still too high call for technical service.
T R O U B L ES H O O T I N G
Water overflow from brew basket
• Paper filter is not high enough and grounds are flowing over and plugging brew basket (use higher filter)
We suggest purchasing Bunn Brand Filters.
Excessive Steam
• Inlet water line connected to hot water supply (connect to cold water).
• Water pressure is too low, below 30 psi (increase water pressure).
• Spray head is plugged (remove spray head, and clean or replace).
• Water flow is too low, confirm by running a full carafe and checking volume. If water level in carafe is low,
call for technical service.
Taste Not Acceptable
• Quality or Quantity of coffee is not high enough (purchase better quality coffee)
• Spray head is plugged and water is boring hole in grounds (clean or replace spray head)
• Check temperature inside of a full carafe of water. It is possible heater is not working properly or thermostat
sensor is not working properly.
• Check volume of water on a full carafe setting. If it is overfilling and temperature is wrong, call for technical service.
Brewer turning on and off during cycle
• The brewer turns on and off the heater to control the water temperature. The amount depends on many factors
(inlet water temperature, water flow rate, heat wattage, supply voltage).
• Excessive on and off will also result in excessive steam. See excessive steam for more information.
• Clicking noise: This is temperature control and it is normal operation.
• Brewing light flashing: IRD problem.
Water temperature cold or luke warm
• Carafe not keeping coffee hot long enough. Consider if you are brewing a full pot or half pot. Half pot will not keep
coffee hot as long as the inner wall of carafe is heated by incoming coffee fluid. Pre-heat carafe for better and longer
performance of a half pot.
• Check supply voltage is maybe is too low, below low 115 VAC (increase supply voltage).
• Water flow rate too high, confirm by running 2-3 pots of water first then call for technical service.
• Heater failed, call for technical service.
• Internal electrical connection failed, call for technical service.