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Problem Possible Causes Solutions
Cooktop does not work • Cooktop controls are locked. • See USING CHILD LOCK to turn off the
CHILD LOCK feature.
• Circuit breaker has tripped or • Reset the circuit breaker or replace the fuse.
fuse is blown.
• Power outage. • Check house lights to confirm power outage.
• Installation wiring not complete. • Contact the installer or dealer.
Cooktop does not heat • No cookware or improper • Make sure that cookware is centered on the cooking
cookware on Cooking Zone. zone, and that cookware is of the proper type for
induction cooking. See
SELECTING COOKWARE.
• Cookware incorrect size for • Cookware bottom must be large enough to cover
selected Cooking Zone. Cooking Zone completely. See SELECTING COOKWARE.
• Cookware not resting completely • Cookware bottoms must be flat and centered on the
on Cooking Zone. Cooking Zone, and must not rest on the cooktop triim.
See
SELECTING COOKWARE.
• Incorrect Cooking Zone selected. • Make sure the correct control is ON for the Cooking
Zone being used.
• No power to cooktop. • See “Cooktop does not work” above.
Cooktop turns off • Cooktop internal heat sensor • Make sure the cooktop vents are not blocked. See
while cooking has detected high temperature page 21 for Air Exhaust and Fresh Air Intake locations.
inside the cooktop.
•
Automatic shutoff has activated. • The cooktop features an automatic shutoff feature
tha
t turns the entire cooktop off if an
y Cooking Zone
has been on continuously for 17 hours.
• Liquid or object on controls area. • The cooktop control may read liquids or objects in
the controls area as a touch, which could cause the
cooktop to shut off. Clean up spills or remove objects
and restart cooktop.
The power level for a • Cookware has been removed from • Place the cookware back on the Cooking Zone within
Cooking Zone is flashing the Cooking Zone. 90 seconds to maintain the po
wer level settings.
•
Cookware not centered on
•
Make sure cookware is centered and resting fla
t on the
Cooking Zone. Cooking Zone. See SELECTING COOKWARE.
Power Boost does • Power Boost being used with two • Each side of the cooktop shares an inverter for both
not work Cooking Zones on the same side of Cooking Zone. Power Boost cannot be used with two
the cooktop. Cooking Zones on the same inverter at the same time.
See POWER
BOOST
and POWER
SHARING
.
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.