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40TROUBLESHOOTING
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Frost or
ice crystals
on frozen
food (inside
of sealed
package).
Condensation from food
with a high water content
has frozen inside of the
food package.
This is normal for food items with a high water
content.
Food has been left in the
freezer for a long period of
time.
Do not store food items with high water content in
the freezer for a long period of time.
Icemaker is not
making enough
ice.
Demand exceeds ice
storage capacity.
The icemaker will produce approximately 70-210
cubes in a 24 hour period.
House water supply is not
connected, valve is not
turned on fully, or valve is
clogged.
Connect the refrigerator to a cold water supply
with adequate pressure and turn the water shuto
valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
Water lter has been
exhausted.
It is recommended that you replace the water lter:
• Approximately every six months.
• When the water lter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply
pressure.
The water pressure must be between 20 and 120
psi on models without a water lter and between
40 and 120 psi on models with a water lter.
If the problem persists, it may be necessary to
contact a plumber.
Reverse Osmosis ltration
system is used.
Reverse osmosis ltration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues. (Refer to Water
Pressure section.)
Tubing connecting
refrigerator to house supply
valve is kinked.
The tubing can kink when the refrigerator is
moved during installation or cleaning resulting in
reduced water ow. Straighten or repair the water
supply line and arrange it to prevent future kinks.
Doors are opened often or
for long periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent
the unit from maintaining the set temperature.
Lowering the refrigerator temperature can help, as
well as not opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice production
will be aected. See the Doors will not close
completely or pop open section in Parts &
Features Troubleshooting for more information.
The temperature setting for
the freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If
the freezer temperature is warmer, ice production
will be aected.
ENGLISH