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Fault Finding
17
This section provides a reference to the more common
problems that may occur during the operation of your
oven. This fault finding guide is intended to help you
correct and accurately diagnose problems with your oven.
When fault finding a problem, always use a process of
elimination starting with the simplest solution and working
through to the most complex. Never overlook the obvious.
You may encounter a problem not covered in this section,
please contact your service provider who will require the
following information:-
• The Model and Serial Number of the oven, can be
found on the Technical Data Plate located on the
front right hand side panel of the oven.
Fault Possible Causes Remedy
Oven does not operate.
Mains isolating switch, circuit breaker or
fuses are 'Off' at the power board.
Overtemp tripped (No lights, no power
light).
Overtemp faulty.
Digital Controller faulty
Element faulty.
Turn 'On'.
Call for service.
Call for service.
Call for service.
Call for service.
Oven heats up but fan does not operate.
Fan motor faulty.
Fan or fan motor obstructed.
Call for service.
Call for service.
Door does not close fully.
Tray in way of door.
Door mis-aligned.
Door seal obstruction.
Correctly position tray in rack.
Re-align door.
Correctly install door seal. (Refer to the
‘Cleaning’ Section).
Oven light not illuminating.
Blown bulb.
Blown Fuse
Replace bulb.
Call for service.
Uneven cooking.
Too high a temperature selected.
Oven or racks not level.
Insufficient air space around trays or
baking tins.
Oven overloaded with too much product.
Opening oven door un-necessarily.
Oven door seal damaged or faulty.
Oven vent restricted.
Select a lower temperature.
Check oven racks and level.
Ensure oven racks are spaced to allow air flow
around baking on all shelves.
Re-load oven.
Ensure oven door remains closed during the
baking process.
Check seals and replace if damaged.
Ensure oven vent not blocked or shrouded.
Oven does not Steam.
Injector Nozzle blocked.
Water Solenoid faulty.
Controller faulty.
Call for service.
Call for service.
Call for service.
Oven Controller operates but No Heat in
Oven.
Digital Controller faulty
Door not closed fully.
Door Switch faulty.
Heating Relay faulty.
Refer to ‘Digital Controller Fault Codes’. Call for
service.
Close door. (Refer ‘Door does not close fully’).
Call for service.
Call for service.
‘Err 001’ on display.
‘Err 003’ on display.
Probe error.
Digital input error.
Call for service.
Call for service.