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www.napoleongrills.com
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when
valve turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized supply
line.
For both gases - improper preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on high for
10 to 15 minutes.
Excessive are-ups/uneven
heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom.
See assembly instrucons.
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instrucons.
Burners burn with yellow
ame, accompanied by the
smell of gas.
Possible spider web or other debris, or
improper air shuer adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done by
a qualied gas installer.)
Flames li away from burner,
accompanied by the smell of
gas, and possibly dicules
in lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons. (This
must be done by a qualied gas installer.)
Burner will not light with the
igniter, but will light with a
match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Wrong replacement igniter.
Improper gap at electrode p.
Liing ames on burner.
Replace with heavy duty baery.
Check that electrode wire is rmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignion switch (if equipped) are rmly pushed
onto their respecve terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is ght and the gap
between the electrode end and the collector
box is between 1/8” - 3/16” (3mm-5mm). The
gap can be adjusted by bending the box in or
out.
Close air shuer slightly - see previous problem.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross light
each other.
Plugged ports along back of burner. Clean burner ports. See burner maintenance
instrucons.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that ake o. Regular cleaning
will prevent this. See cleaning instrucons.