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Problem Possible Causes Soluon
Burner output on “high”
seng is too low. (Rumbling
noise and uering blue
ame at burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Propane regulator in “low ow” state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Infrared burner (if equipped)
ashes back (during
operaon the burner
abruptly makes a loud
“whoosh” sound, followed by
a connuous blow-torch type
sound and grows dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least
two minutes. Relight burner and burn on high
for at least ve minutes or unl the ceramic les
are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least
two minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait
approximately 20-30 seconds for air to purge
the gas supply line while pressing igniter. Fill
propane cylinder. During inial set-up or aer
tank has been relled, it is best to light one
of the tube burners before lighng the pilot
burner. This enables the gas to reach the valves
on the manifold more quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas units is
very dicult to see. Place your hand 1 in. (2.5 cm)
above grill surface over the pilot burner to feel
for heat.