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NU–VU® EQUIPMENT WARRANTY PMA–5/12 AND PMA–5/18 OWNER'S MANUAL
NU–VU® FOOD SERVICE SYSTEMS MENOMINEE, MICHIGAN 49858
page 4 SALES FAX (906) 863-5889 • SERVICE FAX (906) 863-6322 (906) 863-4401
NU-VU
®
FOOD SERVICE SYSTEMS
STANDARD TIME ALLOWANCES FOR WARRANTY REPLACEMENTS
Change performed Change time Test time Total time
Oven Motor/Rebalance Wheel 1 hr. ½ hr. 1½ hr.
Oven Heating Element 1 hr. ½ hr. 1½ hr.
Temperature Control ½ hr. ½ hr. 1 hr.
Temperature Sensor ½ hr. ½ hr. 1 hr.
Timers and/or Alarms ½ hr. 5 min. ½ hr.
Contactor/Relay ½ hr. 5 min. ½ hr.
Power Switch ¼ hr. 5 min. ¼ hr.
Indicator Light ¼ hr. 5 min. ¼ hr.
NU-VU
®
has determined that the listed times, which are based on the period necessary for a
trained service person to perform the work noted, are fair and reasonable. If a problem is not
diagnosed within a half hour, the service person must contact the NU-VU
®
Service
Department via telephone at (906) 863-4401. Additional time for problem solving will not be
allowed unless this procedure is followed. An appointment for servicing a unit should be set
up since time will not be allowed for waiting to service a unit. Unless the service person
justifies extra time for performing the work noted, charges for work performed by the service
person in excess of the allowed time shall either be billed to the owner of the equipment or
denied.
WARRANTY LIMITATIONS:
NU-VU
®
will pay for parts and labor under warranty if there is a defective component, but
not for:
• Normal operational wear and tear on the following parts -
○ Light bulbs and fuses
○ Door gaskets, handles and catches
• Damage attributable to customer abuse, including -
○ Proofer water pan allowed to run dry and burn.
○ Proofer fan motor damaged from not following outlined Dry-Out Procedure.
○ Lack of regular cleaning or maintenance.
• Power supply problems, including -
○ Insufficient or incorrect voltage.
○ Damage to electrical components caused by a power surge or spike.
○ Incorrect installation (i.e., equipment not supplied with separate neutral or ground as required, or
incorrect location of high-voltage power leg for 240-volt 3-phase units).
○ Damage to electrical components resulting from use of an incorrect power supply cord or circuit
breaker.
• Operational problems resulting from customer’s failure to follow established procedures outlined in
the Owner’s Manual.
• A service call if nothing is found to be wrong (any returned parts work as per spec when tested).
IMPORTANT: NU–VU
®
WILL NOT PAY FOR ANY SERVICE CALLS AS
WARRANTY WORK IF A NU–VU
®
AUTHORIZED SERVICE AGENCY
DETERMINES THAT YOUR UNIT IS SET UP AND OPERATING
PROPERLY!