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European Guarantee
If you should move to another country within Europe then
your guarantee moves with you to your new home
subject to the following qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the same
extent for labour and parts as exist in the new contry
of use for this brand or range of products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European Community
(EC) or European Free Trade Area.
* The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household
The electrical supply complies with the specification
given in the rating label.
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest Customer
Care centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look after
you and your appliances.
France Senlis +33 (0) 3 44 62 20 13
Germany Nürnberg +49 (0) 800 234 7378
Italy Pordenone +39 (0) 800117511
Sweden Stockholm +46 (0) 20 78 77 50
UK Slough + 44 (0) 1753 219898
If you require spare parts or an engineer contact your
local Service Force Centre by telephoning:
08705 929 929
Your call will be routed to the Service Force Centre
covering your post code area. The addresses of Service
Force Centres are detailed on the following pages.
Service and Spare Parts
Guarantee Conditions
Parkinson Cowan Standard
Guarantee conditions
We, Parkinson Cowan, undertake that if, within 12
months of the date of the purchase, this Parkinson
Cowan appliance or any part thereof is proved to be
defective by any reason only of faulty workmanship or
materials, we will, at our option, repair or replace the
same FREE OF ANY CHARGE for labour, materials or
carriage on condition that:
* The appliance has been correctly installed and used
only on the gas and electricity supply stated on the
rating plate.
* The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
* All service work under this guarantee must be
undertaken by a Parkinson Cowan Service Force
Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside these
hours, in which case a premium will be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliance
outside the United Kingdom.
* Appliances found to be in use within a commercial
or similar environment, plus those which are the
subject to rental agreements.
* Products of Parkinson Cowan manufacture which are
not marketed by Parkinson Cowan.
Customer Care
For general enquiries concerning your Parkinson Cowan
appliance and for further information on Parkinson Cowan
products, contact our Customer Care Department by letter
or telephone as follows:
Customer Care Department
Parkinson Cowan
55-77 High Street
Slough
Berkshire SL1 1DZ
Tel : 08705 950 950*
*calls to this number may be recorded for training purposes