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39
TROUBLE SHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. You
nd its contact details in the warranty booklet bypacked separately or on
www.philips.com/support.
Problem Possible Cause Solution
The machine does not turn
on.
The machine is not connected to
the power source.
Connect the machine to the power
source.
The coee is not hot enough. The cups are cold. Preheat the cups with hot water.
Hot water or steam is not
dispensed.
The hole of the hot water/steam
wand is clogged.
Clean the hole of the hot water/
steam wand using a pin.
Make sure that the machine is
turned o and has cooled down
before performing this operation.
Pannarello is dirty (if supplied). Clean the Pannarello.
The espresso does not have
enough crema (see note).
The coee blend is unsuitable,
the coee is not freshly roasted or
the grind is too coarse.
Change coee blend or adjust the
ceramic coee grinder as explained
in section “How to adjust the ce-
ramic coee grinder”.
The machine takes a long
time to warm up or the
amount of water dispensed
from the hot water/steam
wand is too small
The machine’s water circuit is
clogged by limescale build-up.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn the machine on. Close the ser-
vice door. The brew group automati-
cally returns to the correct position.
The coee grounds drawer is
inserted.
Remove the coee grounds drawer,
thereafter remove the brew group.
The machine grinds the
coee beans but no coee
comes out (see note).
The brew group is dirty. Clean the brew group (section
“Weekly Cleaning of the Brew
Group”).
The water circuit is not primed. Fill the water tank with fresh water
and dispense hot water.
This may sometimes occur when
the machine is automatically
adjusting the dose.
Brew a few espressos as described in
the section “Saeco Adapting System”.
The dispensing spout is dirty. Clean the dispensing spout.