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If You Need Assistance
Or Service
This section is designed to help you save the cost of
a
service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fii without tools of any
kind. Please check the chart below for problems you can fix. lt could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Your refrigerator The
power supply cord is not
Firmly plug power cord into a live circuit
will not operate
plugged into a live circuit with proper voltage. (See page 5.)
with proper voltage.
A househoM fuse has blown Replace househoki fuse or reset circuit
or circuit breaker tripped. breaker.
The Refrigerator Control is Set Refrigerator Control to a numbered
not set correctly.
setting. (See page 7.)
Unfamiliar
There is something on top of
Remove item from on top of or behind
sounds or a
or behind the refrigerator.
the refrigerator.
rattling/jingling
noise
The sounds are normal.
New features on your new refrigerator
make new sounds. (See “Understand-
ing the sounds you may hear” on page
16.)
There is water in
This is normal in hot, muggy Make sure the refrigerator is level so
the defrost Pan
weather. The pan may even
the pan does not overflow.
be half full.
The lights do
A household fuse has blown Replace househokl fuse or reset circuit
not work
or circuit breaker tripped.
breaker.
The power supply cord is not Firmly plug power cord into a live circuit
plugged into a live circuit
with proper voltage. (See page 5.)
with proper
voltage.
The bulb is burned out.
Replace bulb. (See page 15.)
The ice maker
The freezer has not had
Allow the freezer time to get w&this
will not operate
enough time to get WM.
could take overnight.
The signal arm is in the OFF Push signal arm down to the ON
(up) position.
position. (See page 11.)
The water valve is turned
off. Turn the water vafve on.
Water is not getting to the ice Check the water line for clogs or leaks.
maker.
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