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The following table lists a number of troubles that may occur dur-
ing the working life of the machine.
When the symbol appears in the “remedy” column it means
that the intervention must be carried out by the Maintenance tech-
nician.
TROUBLE
CAUSE REMEDY
The machine is not powered up
The grounds tray is full
The coffee grinder is jammed
The pre-ground coffee selection key has been
pressed but no powder coffee was inserted in
the relevant slot
The hole of the steam/hot water spout is
clogged up
Grinding is too coarse
Grinding is too fine
The cup is not pre-heated
The machine has not reached yet the correct
temperature
The blend is not suitable, the coffee is not fresh-
ly roasted, and the ground coffee is either too
fine or too coarse
The machine circuit is clogged up by lime-
stone
The coffee dispenser unit is not in its proper
base position (N)
The coffee dispenser unit is not in its proper
base position (N)
8 - TROUBLESHOOTING -
CAUSES AND REMEDIES
The machine does not switch on
Display shows message
“EMPTY GROUNDS”“EMPTY GROUNDS”
“EMPTY GROUNDS”“EMPTY GROUNDS”
“EMPTY GROUNDS”
Grinding error
Instead of coffee only water is dispensed
No water or steam are dispensed
The coffee is dispensed too quickly
The coffee is dispensed too slowly
The coffee isn’t hot enough
The coffee is not creamy enough
Machine takes too long to heat up, the
water delivery is very limited
The dispensing unit cannot be removed
The dispensing unit cannot be inserted
Check that the plug is connected
Check that the multi-pole switch (if present) is
on
Check the electrical circuit fuses
Check electrical connections
Empty the grounds tray and refit it correctly
Clean the coffee grinder
(see “7.3 Jamming of coffee grinder”)
Insert the dose in the slot and repeat the cycle
Clean with a fine needle
Adjust it on finer grinding
Adjust it on coarser grinding
Pre-heat the cup on the heating plate
Wait for correct temperature to be reached
Change coffee blend or check the grinding (if
pre-ground)
Descale machine
Switch machine off and on through the main
switch
Manually rotate the unit until the basic position
(N) is reached. Make the mark on the shaft coin-
cide with arrow N (see fig. 12)